How to order

Q: I don't know how to order.

A. After selecting the product on the product page, press the "Add to Cart" button to proceed with your order. For details, please refer to "How to Order" in the User Guide.

Q. If I order multiple items, will shipping fees be charged for each item?

A. If you would like to purchase multiple items, please add all of them to your shopping cart before proceeding with your order.
Please note that if you order multiple items individually without adding them to your shopping cart, you will be charged additional shipping fees.
For details, please refer to the " Ordering Process " section in the User Guide.

Q: I don't know how to register as a member.

A. Please register as a member here .
You can also register as a member by adding your customer information and setting a password when shopping.
If you register as a member and log in, you can accumulate points when you shop and use them to get discounts on your next purchase.
Furthermore, if you sign up for the BUSHIZO Prime membership for 790 yen per month, shipping on online shopping sites will be free and you will receive five times the usual points.

Q: Do I have to register as a member?

A. No. You can place an order without registering as a member.
If you register as a member and log in, you can accumulate points when you shop and use them to get discounts on your next purchase.
Furthermore, if you sign up for the BUSHIZO Prime membership for 790 yen per month, shipping on online shopping sites will be free and you will receive five times the usual points.

Q: What are points?

A. Points are converted into 1 yen per point and can be used for discounts. Normally, 1% of the purchase amount is returned.
However, you will need to register as a member and log in to use points.

Q. I haven't received a confirmation email after completing my order.

A. A confirmation email is usually sent immediately after your order is placed.
If you do not receive an email, it may be because your order was not completed successfully, you entered an incorrect email address, or you have set up your email to reject emails.
If you do not receive it, please contact us by phone at 03-4577-2025 or via LINE.

Q. Are group discounts available?

A. We will quote you a more affordable price than regular purchase.
Please contact us first with the product and quantity you are considering.
Please contact us by phone at 03-4577-2025, through the contact form, or via LINE.

Q. I would like to request a receipt.

A. We will assist you.
Therefore, when placing an order, please indicate that you would like a receipt in the "Other inquiries" section. At that time, please also enter any recipient names or special notes you may have.

Q. Can I get a gift box or wrapping?

A. We will do our best to accommodate your request.
Therefore, please write your request in the "Other inquiries" section when placing your order.

Q. Can I go to the store and buy directly?

A. We have showrooms in Shibuya-ku, Tokyo and Sendai-shi, Miyagi Prefecture, so if you come to one of our showrooms you can actually see, touch, and choose our products.
We can also measure your size. Please be sure to check the business hours before visiting our showroom.

Q. What measures are being taken to prevent the spread of COVID-19 at showrooms?

A. The showroom operates by appointment only, so there is no crowding. We also have alcohol disinfectant for hands, so please rest assured.

Q. Do you have a printed catalog?

A. We are very sorry, but we do not have a catalog.

Q. I'm worried about purchasing online.

A. If the size doesn't fit, you can return or exchange the item, so don't worry. For more information, click here.

Q: Can I order by phone?

A. Yes, we also accept orders over the phone. Please call 03-4577-2025.

Payment Methods

Q: What payment methods are available?

A. Payment methods include credit card, bank transfer, convenience store payment, Rakuten Pay, PayPay, Apple Pay, and Google Pay.
For details, please refer to "Payment Methods" in the User Guide.

Q: Which credit cards can I use?

A. The cards that can be used are "JCB", "VISA", "Master" and "American Express". Only one-time payment can be selected.

Q. Is cash on delivery available?

A. Sorry, but we do not offer this service.

Q. Can I use installment sales (loans/payments in installments)?

A. Sorry, but we do not offer this service.

Q: Can I pay later?

A. Sorry, but we do not offer this service.

Q. Can I pay by cash at the showroom?

A. We do not accept cash. If you would like to pay by cash, you can pay at a nearby convenience store.

About shipping fees

Q: How much is shipping?

A. It is 1,200 yen (1,800 yen for Hokkaido, 2,000 yen for Okinawa).
Please click here for details.
In addition, if you sign up for BUSHIZO Prime membership for 790 yen per month, shipping on the online shopping site will be free.

Q. If I purchase multiple items, will shipping fees be charged for each item?

A. No matter how many items you order, as long as you add them to your shopping cart and order them all at once, there will be no shipping charge for each item.
Even if the actual delivery is split into multiple shipments, there will be no additional charges.
However, if your order is split into multiple items, shipping charges will be applied to each item.

Q. How much is the shipping fee for small items?

A. Shipping is a flat rate of 430 yen nationwide. When placing your order, please select "<Small items only> A4 size, up to 3cm thick, Click Post, Letter Pack, Yu-Packet, etc."
*However, this only applies to small items (A4 size, weight up to 4 kg) purchased individually.

Delivery method

Q. Can I specify the delivery date and time?

A. Yes, it depends on the product, but for most products you can specify a date one week in advance.
If you are unable to select the date you want or if you are in a hurry, please write it in the comments section or contact us in advance.

Q: When will the product be shipped?

A. In principle, items that are in stock will be shipped within 2-3 days after your order and payment are completed.
If you would like your name embroidered, it may take more than a week. Please note that this may vary depending on the busy schedule at that time of year.

Q. I'm in a hurry, so can you accommodate irregular requests?

A. First, please tell us your request. We will do our best to accommodate your request.

Q: Who will be the delivery company?

A. We mainly use Sagawa Express for shipping. Please contact us if you have any preferences.

Q. Can I know the delivery status?

A. Once your order has been shipped, we will provide you with a tracking number. Please contact the shipping company with this number.

Q. Can I change the delivery date and time?

A. Please contact us using the inquiry form to let us know your desired delivery date and time. Please contact us before shipping.

Q. Is overseas shipping available?

A. Yes, we can. However, please contact us in advance as our mail order system is designed for domestic shipping.
Please let us know your delivery address and the items you plan to order, and we will provide you with international shipping fees and instructions on how to order.

Cancellations, returns and exchanges

Q. I made a mistake in my order. Can I cancel it?

A. Yes, we can.
Please contact us by phone at 03-4577-2025 , through the contact form , or via LINE .

Q: The size doesn't fit, can I exchange it?

A. Yes, we can. (In the case of protective gear, size adjustments may be possible.)
We will provide you with the address specified by our company, so please return the product with prepaid shipping costs. (We will cover the shipping costs for the replacement product.)
However, please note that we cannot accept returns on products with embroidered names.

Q: How do I return or exchange an item?

A. If you would like to return or exchange an item, please contact us within 7 days of receiving the item.
If the return is due to an error on our part (such as a shipping error, a defective or damaged product upon arrival, etc.), we will replace the product at our expense.
If the reason for return is due to customer reasons (e.g., wanting to change the color, wanting to change to a different product, no longer needing the product, etc.), the customer will be responsible for the shipping costs for return and re-shipment.
In either case, please contact us first. Please note that we cannot accept returns sent cash on delivery without contacting us.

Q: In what cases can I not return or exchange an item?

A. We cannot accept returns or exchanges for the following products:

• ・Name engraving, name embroidery, custom-made products
• ・Products that have been delivered more than 7 days ago
• ・Products that have been used once
• ・Products that have been soiled or damaged by the customer

About Prime Membership

Q: What is a Prime Membership?

A. Prime Membership is a membership program that costs 790 yen (excluding tax) per month and allows you to receive the following special benefits.

• ① Unlimited kendo video viewing
  You can watch as many original Kendo videos as you want from BUSHIZO TV.
• ② Free shipping when shopping on online shopping sites
• ③ 5% of the purchase price will be returned as points
• Normally, you get 1% back, but now you get 5 times the points back.

Q: How can I become a Prime member?

A. Please sign up for Prime membership from this page .
Payment is only accepted by credit card.
If you pay by credit card, once you register your card information, your payment will be automatically made every month.

Q: What should I do if I want to cancel my subscription?

A. Please log in to your My Page and follow the link to cancel your Prime membership to proceed with the cancellation procedure.

Q: Can I re-subscribe after canceling?

A. Yes, it is possible. Please purchase a membership ticket again from this page.

About Armor in General

Q. I just started kendo and don't know what equipment I should get.

A. A complete set of protective gear (men, kote, do, tare), a kendo uniform (gi and hakama), a bamboo sword, a tsuba (guard), a tsuba stopper, a bamboo sword bag, a protective gear bag, and a men and tenugui (hand towel).
Depending on the dojo or organization you belong to, policies may vary as to whether you need to purchase everything from the start or only some of the equipment, so we recommend that you follow the instructions when purchasing.

Q. Is there separate protective gear for men and women?

A. Generally, there is no difference between men and women when it comes to protective gear and kendo uniforms.
Regarding bamboo swords, please note that the weight varies depending on age and gender according to the All Japan Kendo Federation's bamboo sword regulations, so please be careful when purchasing.

Q. Can I remove specific items (such as the torso) from an armor set?

A. As the set is purchased at a special price, we cannot accept changes to the set contents. Please contact us first.

Q. I'm worried because the price is lower than other companies.

A. Our main service is mail order, which allows us to keep costs down compared to other companies, such as the management costs of physical stores and labor costs for sales staff.
This is reflected in the affordable prices. Please rest assured that there is no mistake in the quality of the product.

Q: Why are the prices different for similar products?

A. At first glance, the armor may look the same, but the prices vary depending on the materials and processes used for the faceplate and futon core.

Q. Can I change some of the specifications of the armor (such as the dawn light, material, or processing for glasses)?

A. Yes, it is possible. Please feel free to contact us and we will let you know if it is possible and provide you with a price quote.

Q: How do I measure my size?

A. When ordering men and kote, please measure using the measurement method specified by our company.
For more details, please click here .
The torso and tare will be selected based on a comprehensive assessment of factors such as gender, age, height, and weight.

Q. Can I have my purchased product repaired?

A. Yes, it is possible. The cost will vary depending on the condition of the breakdown and the part of the device that needs repair. We will provide you with a quote, so please contact us first.

Q. I don't know how to attach the strings to the armor.

A. We have prepared instructional videos for beginners of kendo. Here is how to attach the men strings, and here is how to attach the do strings. Please take a look if you are interested.

Q. I don't understand the meaning of 5mm stitching, 3mm stitching, and pitch stitching.

A. The "○mm" in 5mm stitching and 3mm stitching refers to the distance between stitches in machine stitching.
The shorter it is, the stiffer the dough will be.
In addition, pitch stitching uses needles with longer legs than traditional machine stitching, resulting in a softer finish.

Q. Doesn't lightweight armor hurt when you get hit?

A. Because they are lighter, they are more susceptible to damage than conventional products. If you are concerned, please purchase them only for matches.

Q. Is there anything I should do immediately after buying protective gear?

A. The armor is indigo dyed, so the color will fade when you first purchase it. You can reduce the color transfer to your face by wiping the inside of the armor with a tightly wrung out hand towel.
Also, the decorative parts of the mask, such as the inner ring, kote-gashira, and tare, are initially stiff, so you can make them soften more quickly by kneading them well.

Q. Please tell me about repairs after purchasing a product. Will you accept repairs for products purchased from other companies?

A. We also repair products purchased from other companies, but the fees will be different.
Please contact us here to get a quote before repairs.

Q. I have an unusual body type (obesity, larger face or hands than average, etc.), will it be okay to use a ready-made product?

A. We will make a decision based on the physical information you provide.
If we determine that an off-the-shelf product is not suitable, we will provide you with a quote for a custom size.

Q. Should I use a surface-adjusting futon?

A. Generally, we provide just the right size.
However, for growing children, the size will soon become too small, so we provide a slightly larger surface and can adjust the size using the surface adjustment futon (sold separately).
It also absorbs the impact when you are hit on the men, so it is recommended for beginners and small children who are concerned about pain when they are hit.
However, please be aware that if you put on a face mask with a face adjustment futon inside, there is a high possibility that your vision will become misaligned.

Q. I would like to wear my regular glasses while wearing a mask. Can you customize the mask for me?

A. Yes, we can process your order. Please let us know the product you are considering before purchasing and we will provide you with a quote.

Q. Should I have two pairs of gloves?

A. Yes. Gauntlets are the most susceptible to wear out of all the armor.
If you have two pairs of gloves, you can alternate between them and dry them thoroughly after use, or wash them yourself or have them washed.
The advantage is that the knives last longer. Also, having another pair is a great idea in case of emergency repairs.
If you practice a lot, it is a good idea to bring multiple pairs of kote.

Q. Can I have my name engraved on the body?

A. It is possible to have text engraved on the lining of the body. If you would like to have text engraved, please let us know the desired text, color, and location before purchasing. We will provide you with a quote.

Q. How do I choose a bamboo sword?

A. The characteristics of each type of shinai are explained here . Please choose the product that suits you best.

Q. Can I specify the length of the handle or the weight of the shinai?

A. Yes, it is possible. We can accommodate requests for the length of the patterned leather in 0.5cm increments.
However, please note that we may not be able to meet your request depending on the type of bamboo sword.
We will also adjust the weight to be as close as possible to the weight you specify.

Q. The bamboo sword I just bought broke. Is it a defective product?

A. Please take a photo of the damaged area and provide us with a detailed description of the damage. If we determine that the product is defective, we will replace it free of charge.

Q. Does it have an SSP seal?

A. Yes, we have it on all our shinai.

Q. Can I have my name engraved on my bamboo sword?

A. Yes, we can accommodate your request. Please let us know your preference when placing your order.

Q. If the size of my kendo uniform doesn't fit, can I exchange it?

A. Yes, we can.
However, we cannot exchange items with embroidered names.

Q. Do I need to take shrinkage into consideration when purchasing kendo uniforms and hakama?

A. Yes. Cotton items will shrink by about 1cm, so please take this into consideration when purchasing.
Please note that there is no need to consider shrinkage when it comes to kendo uniforms made from synthetic fibers such as polyester or jersey.

Q. Please tell me about color fading and washing.

A. Kendo uniforms made of jersey or polyester fabrics, and hakama made of terylene (which are chemically dyed), hardly fade at all, so you can fold them, put them in a laundry net, and wash them in the washing machine.
Cotton items will lose color and the indigo dye used in indigo dyeing is weak to alkaline detergents, so wash them in water without using detergent.
Washing it in a washing machine can cause it to lose its shape, damage the fabric, and transfer color to the washing machine drum, so it is best to wash it by hand and dry it in the shade to prevent it from getting sunburned.

inquiry

Telephone inquiries
03-4577-2025
Reception hours: 10:00-18:00