consumer notice

Specified Commercial
Transactions Act Disclosure

Description based on the Act on Specified Commercial Transactions

This page provides mandatory disclosures required under Japan's Act on Specified Commercial Transactions for online retail transactions. Please read this information carefully before placing an order.

01 Business Operator Information

Store Name

BUSHIZO

Company Name

Bushizo Inc.

Representative.

Go Ueshima (上島郷)

Address

Shibuya TY Building 7F, 1-27-10 Higashi,
Shibuya-ku, Tokyo 150-0011, Japan

Phone number

03-4577-2025
Reception hours: Weekdays 10:00 – 19:00 (JST)
We will return your call within 1–2 business days.

Email Address

info@bushizo.com

Business Hours

10:00 – 19:00 (JST)
Closed on Tuesdays and Wednesdays

02 Products & Design

Products Sold

Kendo armor (bogu) — Men, Kote, Do, Tare, and sets
Kendo uniforms — Keikogi (jacket), Hakama
Shinai (bamboo swords) and Bokken (wooden swords)
Kendo bags, accessories, and cleaning supplies
Books, DVDs, and instructional media
Iaido equipment

Selling Price

Prices are displayed in Japanese Yen (JPY) on each product page, inclusive of applicable consumption tax.
Prices are subject to change without prior notice.

Additional Charges

International shipping fees are based on the weight of your order and calculated your destination region. The applicable shipping cost will be displayed at checkout before you confirm your order.

For details on shipping zones and rates, please visit our Global Shipping Guidance page.

Footnotes: Import duties, customs fees, and local taxes may be levied by your country upon arrival. These charges are the sole responsibility of the customer.

03 Payment

Accepted Methods

Credit cards accepted: JCB, VISA, Mastercard, Diners Club, American Express
All credit card payments are charged as a single lump-sum.

Payment Timing

Payment is processed at the time of order confirmation.

04 Delivery

Shipping Method

International shipping via EMS, DHL, FedEx, or equivalent carrier depending on destination and item size.

Delivery Time

Estimated delivery times shown on individual product pages are for reference only and are not guaranteed. Transit times vary by destination and may be affected by customs processing, carrier delays, or other factors outside our control.

Please allow for a potential delay of several weeks when planning your purchase. We appreciate your patience.

05 Returns, Exchanges & Cancellations

Return Window

Please contact us within 7 days of receiving your order if you wish to return or exchange an item.

Our Error / Defective Items

If we sent the wrong item, or if the item arrived damaged or defective, we will cover all return shipping costs and arrange a replacement or refund at no extra charge to you.

Sizing Issues

If the size does not fit, we will arrange an exchange (protective equipment may be adjusted rather than replaced). Please return the item at your own expense to our designated address — we will cover shipping costs for the replacement item.

Customer-Initiated Returns

For returns due to a change of mind (eg, color change, different product preference, item no longer needed), all shipping costs for both the return and re-delivery are the customer's responsibility.

Non-Returnable Items

Items with custom name engraving, embroidery, or made-to-order products
Items returned more than 7 days after delivery
Items that have been used or worn
Items damaged or soiled by the customer

⚠ Please contact us before sending any return. Returns sent without prior notice may not be accepted.

Order Cancellations

Orders may be canceled before shipment. Once an order has been dispatched, it cannot be canceled. Please contact us as soon as possible if you wish to cancel.

06 Contact & Inquiries

Contact Form

Send us a message →

info@bushizo.com

Phone number

03-4577-2025
Weekdays 10:00 – 19:00 (Japan Standard Time)

Response Time

We aim to respond to all inquiries within 1–2 business days. Inquiries received on weekends or holidays will be processed on the next business day.

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